A clear agreement for using Northern Onyx.

2. Company and Website

Northern Onyx LLC is a Wyoming-based e-commerce company specializing in physical product retail, including sales through Amazon FBA and other trusted retail infrastructure.

• Business Name: Northern Onyx LLC.
• Business Location: Wyoming, United States.
• Registered Entity ID: 2026-001996981.
• Contact Email: hello@northernonyx.com.

Our website is designed to provide information about our company, brand, product categories, business inquiries, trade opportunities, and customer support channels.

3. Eligibility and Lawful Use

You may use our website only if you can legally enter into a binding agreement or if you use the website with the involvement and permission of a parent or legal guardian where required by law.

You agree to use the website only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the website complies with all laws, rules, and regulations that apply to you.

We may restrict, suspend, or refuse access to the website if we believe your use violates these Terms, applicable law, third-party rights, or the security and integrity of our website or business.

4. Website Information Is Informational Only

Content on this website is provided for general informational, branding, customer support, and business inquiry purposes. We make reasonable efforts to keep information accurate and current, but we do not guarantee that all website content is complete, current, error-free, or available at all times.

Product information, availability, pricing, shipping estimates, delivery timing, promotions, and policies may differ depending on the retail platform, sales channel, location, inventory status, and applicable third-party terms.

Nothing on this website should be interpreted as legal, financial, medical, health, safety, tax, or professional advice.

5. Products and Retail Partners

Northern Onyx offers, or may offer, physical consumer products across thoughtfully selected categories, including home, lifestyle, outdoor, wellness, and everyday essentials. Specific products may be sold through Amazon, Amazon FBA, or other retail partners.

Third-Party Marketplace Transactions

If you purchase a Northern Onyx product through Amazon or another retail partner, your order may be processed by that platform. This may include payment processing, order confirmation, fulfillment, delivery, returns, refunds, customer support, account management, and dispute handling.

We are not responsible for delays, platform errors, payment failures, account restrictions, shipping issues, return processing, customer service actions, or other matters controlled by a third-party marketplace or retail partner.

Product Changes

We may modify, discontinue, improve, repackage, rebrand, or update products, product descriptions, product images, features, materials, dimensions, specifications, packaging, or availability at any time, subject to applicable law and retail partner rules.

6. Orders, Pricing, Payments, and Taxes

Product orders placed through third-party platforms are subject to the checkout flow, pricing, taxes, fees, payment methods, confirmation process, and order acceptance rules of the applicable retail partner.

• Prices may change without notice and may vary by platform, promotion, region, seller account, shipping destination, or inventory status.
• We do not guarantee that any listed price, promotion, or availability will remain available for any particular period.
• Taxes, shipping charges, marketplace fees, import duties, or other charges may apply depending on the order and location.
• Payment processing is generally handled by the platform or payment processor used for checkout.

An order confirmation does not always mean final acceptance of an order. Orders may be canceled, delayed, refunded, or modified due to inventory issues, suspected fraud, platform rules, payment issues, pricing errors, shipping restrictions, compliance obligations, or other operational reasons.

7. Shipping, Fulfillment, and Delivery

Shipping and fulfillment may be handled by Amazon FBA, another third-party fulfillment provider, a retail partner, or another logistics service. Delivery timing may depend on inventory, destination, carrier performance, weather, holidays, marketplace rules, customs, supply chain conditions, and other factors outside our control.

Any shipping estimate is an estimate only unless expressly stated otherwise by the applicable retail platform. We are not responsible for shipping delays caused by carriers, fulfillment providers, marketplace systems, customs, incorrect addresses, natural events, or circumstances beyond our reasonable control.

Incorrect Addresses

You are responsible for providing accurate shipping and contact information. Incorrect or incomplete delivery information may result in delays, failed delivery, return to sender, additional charges, or order cancellation.

Lost, Delayed, or Damaged Shipments

If your shipment is lost, delayed, or arrives damaged, you should first use the customer support process provided by the platform where you placed the order. You may also contact us, and we will make reasonable efforts to help direct you to the appropriate support channel.

8. Returns, Refunds, Exchanges, and Cancellations

Returns, refunds, exchanges, and cancellations for orders placed through Amazon or another retail partner are generally governed by the policies of the platform where the purchase was made.

If a platform handles the order, refund decisions, return labels, return windows, inspection, restocking decisions, replacement orders, and refund timing may be controlled by that platform.

General Return Conditions

Unless the applicable platform provides otherwise, returned products may need to be unused, complete, clean, undamaged, and returned with original packaging, manuals, accessories, and proof of purchase.

Non-Returnable or Restricted Items

Some products may be non-returnable, restricted, or subject to special return rules due to hygiene, safety, consumable nature, customization, final sale status, platform policy, or applicable law.

Refund Timing

Refund timing depends on the platform, payment processor, bank, payment method, return inspection, and applicable policy. We do not control bank processing times or marketplace refund systems.

9. Product Information, Use, and Safety

You agree to read and follow all product labels, instructions, warnings, packaging information, manuals, safety notices, and manufacturer guidance before using any product.

Products should be used only for their intended purpose and in accordance with applicable instructions. Misuse, modification, improper storage, improper installation, unsafe handling, or use contrary to instructions may result in damage, injury, or reduced product performance.

No Medical or Health Claims

If any product is categorized under wellness, lifestyle, personal care, or similar categories, product descriptions are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated and legally permitted.

Color, Size, and Appearance

Product images are provided for reference. Colors, textures, dimensions, finishes, materials, packaging, and appearance may vary due to lighting, manufacturing tolerances, display settings, production updates, or platform image compression.

Availability

Products may be limited in quantity and may be unavailable, discontinued, delayed, or substituted without notice where permitted by law and platform policy.

10. Business, Wholesale, Press, and Trade Inquiries

Our website may allow you to submit general inquiries, partnership requests, wholesale opportunities, press questions, or trade inquiries. Submitting an inquiry does not create a partnership, agency relationship, supplier agreement, wholesale account, distribution agreement, employment relationship, or obligation for us to respond or proceed.

We may request additional information before evaluating a business opportunity. We may decline any inquiry at our discretion and without obligation to provide a reason.

Confidential Information

Do not send confidential, proprietary, sensitive, or trade secret information through our contact form unless we have entered into a written confidentiality agreement with you. Any unsolicited information you send may be treated as non-confidential unless otherwise required by law or agreed in writing.

11. Communications and Electronic Notices

By contacting us, submitting a form, emailing us, or interacting with our website, you agree that we may respond to you using the contact information you provide.

You agree that communications sent electronically may satisfy any legal requirement that such communications be in writing, to the extent permitted by law.

You are responsible for ensuring that your contact information is accurate and that our emails are not blocked by spam filters or incorrect settings.

12. Reviews, Testimonials, Feedback, and Submissions

If you submit reviews, testimonials, suggestions, product ideas, comments, images, feedback, or other content to us or to a retail platform in connection with Northern Onyx products, you are responsible for ensuring that your submission is truthful, accurate, lawful, and based on your genuine experience.

You agree not to submit fake reviews, misleading testimonials, false claims, impersonations, spam, abusive content, confidential information, or content that violates the rights of others.

License to Use Feedback

Unless prohibited by law or platform rules, you grant Northern Onyx a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, display, distribute, and create derivative works from feedback or non-confidential submissions you provide, for business, product improvement, customer support, marketing, and operational purposes.

No Obligation to Use Feedback

We are not required to review, compensate, respond to, publish, or use any feedback or submission.

13. Prohibited Uses

You agree not to use the website, our contact forms, our brand, or our services for any unlawful, harmful, abusive, deceptive, or unauthorized purpose. Prohibited conduct includes:

• Violating any applicable law, regulation, or third-party right.
• Submitting false, misleading, fraudulent, or impersonating information.
• Attempting to interfere with website security, hosting, forms, or infrastructure.
• Uploading or transmitting malware, spam, scripts, bots, or harmful code.
• Scraping, crawling, copying, or harvesting website content without permission.
• Using the website to harass, threaten, defame, abuse, or harm others.
• Misusing our contact forms for spam, solicitation, phishing, or mass messaging.
• Using our trademarks, branding, product images, or content without authorization.
• Attempting to reverse engineer, bypass, disable, or compromise website systems.
• Submitting content that is unlawful, infringing, obscene, hateful, deceptive, or invasive of privacy.

We reserve the right to investigate suspected violations and cooperate with law enforcement, service providers, retail partners, or legal authorities where appropriate.

14. Intellectual Property

The website and its content, including the Northern Onyx name, logos, branding, design, text, images, graphics, icons, layouts, product descriptions, user interface elements, code, and other materials are owned by Northern Onyx LLC or licensed to us, unless otherwise stated.

You may view the website for personal, informational, and lawful business inquiry purposes. You may not copy, reproduce, distribute, modify, sell, exploit, display, publish, or create derivative works from our content without our prior written permission.

Trademarks

“Northern Onyx,” related logos, product names, trade dress, slogans, and brand elements may be trademarks, service marks, or trade names of Northern Onyx LLC. You may not use them in a way that suggests ownership, sponsorship, endorsement, affiliation, or authorization without written permission.

Copyright Complaints

If you believe content on our website infringes your copyright, contact us at hello@northernonyx.com with enough information for us to identify the content and evaluate your claim.

15. Third-Party Links, Platforms, and Services

Our website may link to third-party websites, retail platforms, marketplaces, payment processors, shipping providers, analytics tools, social media pages, or other services that we do not own or control.

We are not responsible for the content, availability, terms, privacy practices, security, accuracy, policies, or actions of third-party services. Your use of third-party services is at your own risk and may be governed by separate terms and policies.

Links to third-party services do not imply endorsement, sponsorship, partnership, or approval unless expressly stated.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, protect, and share information.

By using our website, submitting a form, or contacting us, you acknowledge that you have reviewed our Privacy Policy.

17. Promotions, Offers, Discounts, and Availability

We may offer or participate in promotions, discounts, coupons, limited offers, bundles, launches, seasonal campaigns, or marketplace deals. Promotions may be subject to additional terms, eligibility limits, inventory limits, geographic restrictions, platform rules, expiration dates, and other conditions.

We may modify, suspend, cancel, or refuse a promotion where necessary due to fraud, abuse, platform error, inventory issues, pricing errors, technical problems, or legal requirements.

Unless expressly stated otherwise, promotions cannot be exchanged for cash, transferred, combined, applied retroactively, or used after expiration.

18. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise.

We do not warrant that the website will be uninterrupted, secure, error-free, current, complete, compatible with all devices, or free from viruses or harmful components.

To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, quiet enjoyment, and course of dealing.

Product Warranties

Product warranties, if any, may be provided in the product listing, packaging, user manual, manufacturer documentation, retail partner page, or applicable written warranty. No website statement creates a warranty unless expressly stated in writing.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.

19. Limitation of Liability

To the maximum extent permitted by law, Northern Onyx LLC and its owners, officers, employees, contractors, service providers, suppliers, affiliates, and agents will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including loss of profits, revenue, goodwill, data, business opportunities, or reputation, arising from or related to your use of the website, products, third-party platforms, or these Terms.

To the maximum extent permitted by law, our total liability for any claim arising from or related to the website, products, third-party platforms, or these Terms will not exceed the greater of:

• The amount you paid directly to Northern Onyx for the product or service giving rise to the claim; or
• One hundred U.S. dollars.

These limitations apply regardless of the theory of liability, including contract, tort, negligence, strict liability, warranty, statute, or any other legal theory, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

20. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Northern Onyx LLC and its owners, officers, employees, contractors, service providers, suppliers, affiliates, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your use or misuse of the website.
• Your violation of these Terms.
• Your violation of any law, regulation, or third-party right.
• Your submissions, communications, reviews, testimonials, or feedback.
• Your misuse of products or failure to follow product instructions or warnings.
• Your fraud, negligence, willful misconduct, or unauthorized conduct.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles, unless applicable consumer protection law requires otherwise.

Before filing a formal claim, you agree to first contact us at hello@northernonyx.com and attempt to resolve the dispute informally. Please include your name, contact information, a description of the issue, the product or order involved if applicable, and the resolution you are requesting.

We will make reasonable efforts to review and respond to good-faith dispute notices.

22. Arbitration and Class Action Waiver

To the extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the website, or your interaction with Northern Onyx that cannot be resolved informally may be resolved through binding individual arbitration rather than in court.

You and Northern Onyx agree that any dispute resolution will be conducted only on an individual basis and not as a class, consolidated, collective, or representative action, unless applicable law provides otherwise.

Exceptions

Either party may seek relief in small claims court where available and appropriate. Either party may also seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, security, or unauthorized use of the website or brand.

Consumer Rights

Nothing in these Terms is intended to limit rights that cannot be waived under applicable consumer protection law.

23. Miscellaneous Terms

Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, labor issues, carrier delays, supply chain disruptions, cyber incidents, marketplace outages, payment processor issues, war, terrorism, civil unrest, government action, pandemics, utility failures, or internet disruptions.

Changes to the Website

We may update, modify, suspend, or discontinue any part of the website at any time without notice. We are not liable if any part of the website is unavailable at any time.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective Date” or “Last Updated” date. Your continued use of the website after updated Terms are posted means you accept the updated Terms.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, or by operation of law.

No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms expressly referenced, constitute the entire agreement between you and Northern Onyx regarding your use of the website.

Headings

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

24. Contact Us

For questions about these Terms, product support, business inquiries, wholesale opportunities, or compliance matters, contact us using the details below.