Privacy, handled with clarity.

2. Scope of This Policy

This Privacy Policy applies to information collected through:

• Our website and landing pages.
• Contact forms, business inquiry forms, and email communications.
• Wholesale, partnership, press, and trade inquiry communications.
• Customer support interactions related to Northern Onyx products.
• Limited information we may receive from retail partners when permitted and necessary.

This Privacy Policy does not replace the privacy policies of third-party platforms, including Amazon, payment processors, shipping providers, analytics providers, hosting providers, or other websites that we do not own or control.

3. Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide when you contact us, submit a form, request information, or communicate with us.

• Name.
• Email address.
• Company name, if provided.
• Subject or inquiry type.
• Message content.
• Business, wholesale, partnership, or press inquiry details.
• Any other information you choose to include in your message.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically by our hosting provider, analytics tools, browser, or device. This may include:

• IP address or approximate location derived from IP address.
• Browser type and version.
• Device type, operating system, and screen size.
• Pages viewed and time spent on the website.
• Referring website or source.
• Date, time, and general usage logs.
• Cookie identifiers or similar tracking technologies, where used.

Retail and Order-Related Information

When you purchase Northern Onyx products through Amazon or another retail partner, that platform generally processes your account, payment, shipping, and order details. We may receive limited order-related information where allowed by the platform and only as needed for operations, compliance, customer service, returns, refunds, product support, or fraud prevention.

Information We Do Not Intentionally Collect

We do not intentionally request sensitive personal information through our website contact forms. Please do not submit Social Security numbers, government ID numbers, full payment card numbers, health information, passwords, or other sensitive information through open text fields.

4. Sources of Information

We may collect information from the following sources:

• You: when you submit a form, send an email, or contact us.
• Your device: when your browser sends technical information to our website.
• Service providers: such as website hosting, form handling, analytics, email, and security providers.
• Retail partners: such as Amazon, where permitted and necessary for product-related operations.
• Public or business sources: such as business directories or public professional information if relevant to a partnership or trade inquiry.

5. How We Use Information

We may use personal information for the following purposes:

• To respond to your inquiries and messages.
• To evaluate wholesale, trade, partnership, and press opportunities.
• To operate, maintain, secure, and improve our website.
• To provide customer support related to our products.
• To manage business records and internal administration.
• To monitor website performance and understand general visitor engagement.
• To detect, prevent, and respond to fraud, abuse, security incidents, or technical issues.
• To comply with applicable legal, tax, accounting, regulatory, and contractual obligations.
• To protect the rights, safety, and property of Northern Onyx, users, customers, service providers, and others.

We do not use your contact form submissions to send unrelated marketing messages unless you have requested communications from us or where allowed by applicable law.

6. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or a similar jurisdiction requiring a legal basis for processing, we may rely on one or more of the following legal bases:

7. Cookies and Similar Technologies

Our website may use cookies, local storage, pixels, tags, log files, and similar technologies to operate the website, remember preferences, improve performance, and understand general visitor activity.

Types of Cookies We May Use

• Essential cookies: required for basic website functionality, security, form operation, or user preferences.
• Preference cookies: used to remember settings such as light or dark mode.
• Analytics cookies: used to understand website traffic, page performance, and general visitor engagement.
• Marketing or advertising cookies: used only if we enable advertising, retargeting, or similar tools in the future.

Your Cookie Choices

You can control cookies through your browser settings. You may block, delete, or limit cookies, but some website features may not work properly if essential cookies are disabled.

Where required by law, we will request consent before using optional cookies or similar technologies. Where legally required, we will also honor recognized opt-out preference signals, such as browser-based global privacy controls, to the extent they apply to our website and services.

8. Amazon FBA and Retail Partners

Northern Onyx sells or may sell physical products through Amazon FBA and other trusted retail partners. When you purchase through Amazon, your purchase, payment, delivery, account, and customer service experience may be handled by Amazon under Amazon’s own terms and privacy notices.

We do not receive your full payment card number from Amazon. We may receive limited order-related information where permitted by Amazon and applicable law, such as information needed to provide product support, manage returns, respond to customer inquiries, comply with platform rules, protect against fraud, or maintain business records.

We use retail partner data only for legitimate product, customer service, compliance, operational, and business purposes. We do not use Amazon customer information for unrelated marketing outside what is permitted by Amazon policies and applicable law.

9. How We Share Information

We do not sell your personal information for money. We may share information in the following limited circumstances:

• Service providers: hosting, form processing, analytics, email, cloud storage, security, legal, accounting, and business operations.
• Retail and logistics partners: Amazon, shipping, fulfillment, return, and customer service providers, where necessary.
• Professional advisors: attorneys, accountants, auditors, insurers, consultants, and compliance advisors.
• Legal and compliance: when required to comply with law, regulation, subpoena, court order, government request, platform obligation, or to enforce our rights.
• Security and protection: when necessary to investigate fraud, abuse, security incidents, or harmful activity.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
• With your direction or consent: when you ask us to share information or consent to a specific disclosure.

We require service providers to use personal information only for the services they provide to us and to protect it using appropriate safeguards.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, contract, platform policy, tax, accounting, security, dispute resolution, or compliance needs.

When information is no longer needed, we will delete, anonymize, or securely retain it in accordance with our operational and legal obligations.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include access controls, secure hosting practices, limited internal access, service provider review, encryption where appropriate, monitoring, and business record controls.

However, no website, internet transmission, storage system, or electronic communication method is completely secure. We cannot guarantee absolute security, but we work to protect information in a commercially reasonable manner.

12. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information.
• The right to request a copy of your information in a portable format.
• The right to object to or restrict certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of certain data sharing, targeted advertising, or sale of personal information where applicable.
• The right not to be discriminated against for exercising applicable privacy rights.
• The right to appeal a privacy request decision where required by law.

How to Make a Privacy Request

To make a privacy request, contact us at hello@northernonyx.com. Please include enough information for us to verify your request and locate relevant records. We may need to verify your identity before completing certain requests.

Authorized Agents

Where permitted by law, you may use an authorized agent to submit a privacy request on your behalf. We may require proof that the agent is authorized and may still require you to verify your identity directly.

Email Choices

If you receive marketing emails from us in the future, you may opt out by using the unsubscribe instructions in the email or by contacting us. We may still send non-marketing communications, such as responses to your inquiries, transactional messages, legal notices, or service-related updates.

13. California and U.S. State Privacy Notice

This section supplements the rest of this Privacy Policy for residents of California and other U.S. states with applicable consumer privacy laws.

Categories of Personal Information

Depending on your interaction with us, we may collect the following categories of personal information:

Sale or Sharing of Personal Information

We do not sell personal information for money. We also do not knowingly sell or share personal information of children under 16. If we later use advertising or analytics technologies that are considered “sharing” or “targeted advertising” under applicable law, we will provide any legally required notice and opt-out controls.

Sensitive Personal Information

We do not intentionally collect sensitive personal information through our website contact forms. Please do not submit sensitive information unless specifically requested through a secure and appropriate channel.

Non-Discrimination

We will not discriminate against you for exercising privacy rights available under applicable law.

14. International Users

Northern Onyx LLC is based in Wyoming, United States. If you access our website from outside the United States, your information may be processed in the United States or in other countries where our service providers operate.

These countries may have privacy laws that differ from those in your jurisdiction. Where required, we rely on appropriate safeguards for international transfers, such as contractual protections, service provider agreements, or other lawful transfer mechanisms.

EEA, UK, and Similar Jurisdictions

If you are located in the EEA, UK, Switzerland, or a similar jurisdiction, you may have rights to access, correct, delete, restrict, object to, or port your personal information. You may also have the right to lodge a complaint with your local data protection authority.

To exercise these rights, contact us at hello@northernonyx.com.

15. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through this website.

If you believe a child under 13 has provided personal information to us, please contact us at hello@northernonyx.com. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

16. Third-Party Links and Services

Our website may link to third-party websites, marketplaces, social media pages, tools, or services. We are not responsible for the privacy practices, security, content, or policies of third parties.

Before providing information to a third party, you should review that third party’s privacy policy and terms.

17. Automated Decision-Making

We do not use personal information submitted through this website for automated decision-making that produces legal or similarly significant effects.

We may use routine tools to help filter spam, detect suspicious activity, organize inquiries, or maintain website security.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, products, service providers, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the “Effective Date” or “Last Updated” date above. If changes are material, we may provide additional notice where required by law.

19. Contact Us

For privacy questions, requests, or concerns, you may contact us using the details below.